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All sales are final.

General Terms and Conditions:

• Felicia's Designs Online is not responsible for items that are lost or stolen once shipped. 
• We make every effort to ensure that items are packaged securely and tracking information will always be provided. 
• If there is a problem with delivery, please contact USPS. 
• We are not responsible for packages that show delivered. 
• Orders are prepared and shipped, after payment has posted.
• Please allow 2 business days for order processing and shipping information to be sent.
• We do not offer refunds or exchanges. 
• Any items that are damaged must have photo proof and a replacement will be sent after a thorough review. Pictures of the package at delivery and of the item are required.
• In the even an item is damaged during transit and the item is no longer available, a store credit will be issued.  
• Some items are listed in both the web store and the Etsy Shop, those items may have different shipping costs associated with each purchase.  
•  All gift baskets and gift sets are final sale. No exceptions. 

• Shipping Times may increase during Sales and Holidays and during the ongoing pandemic.
• Shipping Costs have increased August 2021 due to USPS increasing their rates. Thank you for your understanding.

FREE SHIPPING IS AVAILABLE FOR WEB STORE ONLY ORDERS TOTALING $39 AFTER COUPONS AND DISCOUNTS.

• Some links appearing on the website may contain affiliate links, meaning that I may earn a small commission from the sale. Purchasing decisions are strictly up to the consumer.

Please send any order related questions to: info@feliciasdesignsonline.com